How to Develop a Super App Like Gojek – A Detailed Guide

To develop a super app like Gojek is more than just a bunch of services; it’s a single, easy-to-use programme that lets users schedule rides, order meals, pay bills, and do a lot more. People like these applications because they save time and make things simpler. Gojek is a wonderful example of such an application since it has changed the way people in South-east Asia get services by connecting them to everything they need in one spot.

This article will show you exactly how to make your own amazing app like Gojek. We’ll provide you some industry information, important features, and best practices to help you build an app that people will want to use.

Research and Analysis of the Market

When making a fantastic app, it’s really important to know who your target audience is and what they require. From 2023 to 2030, the worldwide super apps market is expected to develop at an amazing CAGR of 27.8%. This rise shows that more and more people want platforms that provide a lot of different services in one place. Doing in-depth market research may help you figure out who your prospective consumers are, what services they need, and how they like to use technology. You may utilise this information to make your app’s features better fit user needs and take advantage of the growing super app market.

To do complete market research, think about using a variety of tools and methodologies, such as:

·       Surveys and questionnaires: Get direct input from possible users on what they like and don’t like.

·       Focus Groups: Get small groups of users together to talk about their experiences and what they expect from multi-service applications.

·       You may Analyse User Behaviour on your Existing Apps with Online Analytics Tools: fighters can help you find patterns Basin Maturity.

By using these techniques, you can create a strong base for your app that will appeal to the people you want to reach.

Competitor Analysis

To do well in the competitive world of super applications, you need to know who your competitors are. Finding out who the important players are in the industry lets you look at their strengths and weaknesses, which may help you make decisions about how to improve your product.

Look at the top super apps, such as Uber, Gojek, and Grab, to get started. Look at their marketing techniques, consumer feedback, service offers, and user interface. Find to see bulges in gain, like user habit or service Fabian, and bulges in loss, like customer support or app delights.

Learning from your rivals may help you avoid common mistakes and come up with new features that will make your app stand out. You can make your super app successful by figuring out what works and what doesn’t in the market and then meeting user demands that aren’t being satisfied.

Why Invest in Multiservice App Development?

This platform provides consumers all of its services in one place, which is one of the most essential reasons to invest in the multi-service delivering app. This saves them a lot of time and money that they would have spent developing the mobile app. We create solutions that save consumers time, energy, and money via multiservice app development.

There are a lot of good reasons to put money into this app world with several lines of service. Let’s look at the services that you should think about while developing a multiservice app.

Ride Services

You need to go there quickly and already have a ride-sharing app. In such situation, you want one app to do everything, including selecting the ride, paying, tracking, calling, and so on. This is where on-demand multi-service applications come in.

The riding app works as a unit to provide consumers easy choices. The one app, on the other hand, might do other things that are quite similar to the transportation service app.

Uber and Ola are two of the top companies that provide ride-sharing services.

Household Services

Sometimes the user can’t keep up with all they need to do. With only one swipe, the domestic survival app fixes a lot of issues around the house. These applications let you hire specialists for a variety of domestic tasks, such as pest control, plumbing, driving, and more, all on demand.

The handyman app is the greatest example of how to make a domestic multiservice app.

Urban Company is one of the top organisations that offers home services to customers.

Delivery Services

Applications that let you order things and have them delivered right away are one of the most useful types of super applications. While using the delivery service app, users require a mode that is both pleasant and easy to use. They don’t want to have to hop between apps to compare prices, make payments, and so on. That’s why these multiservice apps exist—to make things easier.

Work with a team that makes apps for several services to create a great app for your company.

Medicine Delivery Services

Patients and their families need to know what medicines they need. When individuals are in a hurry, they frequently rush to get the medications and pharmaceuticals their patients need. 1MG is the application that fits inside this group.

Here, users may order medicines, pay for them, and keep track of the data on the site.

Mechanic Services

We all have to deal with the fact that items we require every day sometimes need fixing. In such situation, we need expertise to make sure the job is done well. You may quickly appoint a specialist to do the repairs by logging onto an app.

Multiservice app developers are helping companies expand their service areas and make more money.

Revenue Models of On-Demand Multiservice Apps

Our super app development team makes sure that everything your multiservice app makes money by using the right monetization techniques. To achieve so, the owners need to trust and use some of the business models that have a chance of working to assist the company stay open and earn money for them.

Here are the best business models for an on-demand Multi Service App Development that may help businesses:

Commission-Based Model

This is a relatively typical yet effective way for entrepreneurs to make money. It also helps them keep their loyal consumers for longer. In this approach, the app owners get a tiny cut of the commission from the vendors for using their channel to provide their services.

The companies who provide multiservice apps create dashboards for suppliers, users, and owners with the right features to make sure you get the most out of your services.

Subscription Model

What if you worked with developers of multiservice apps to create an app that had both free and paid features? This would provide your consumers a reason to use your application for a long period.

You may provide them some premium plans so they can access the extra services without any problems.

Advertising Model

This is the platform that lets the merchant show off their services on their site. The adverts are shown on the application’s most popular screen so that they may garner the most users right away. The merchant pays the app owner a little amount of money for each click.

Important Features to develop a Super App like Gojek

To make a successful super app, you need to add important features to a multi-service app like Gojek that improve the user experience. Some important features include easy user registration and profiles, a full service marketplace, safe in-app payments, real-time tracking, and a good ratings and reviews system that builds confidence and encourages people to use the app.

User Profiles and Registration:

It is important to make it easy for users to join up, whether via email, phone, or social media. It’s easy for users to handle their personal information and payment methods. This feature makes the app more user-friendly by encouraging users to interact and engage with it.

Service Marketplace:

A full-service marketplace groups services like meal delivery and ride-hailing. Each service has clear prices, thorough descriptions, and customer reviews to help you make an educated choice. This kind of variety encourages users to explore and stay, which makes for a great app experience.

In-App Payments:

Offering a variety of payment methods, such as credit and debit cards, digital wallets, and cash, makes transactions go more smoothly. Strong security measures keep user data safe, making it easy to do business. This dependability makes users trust the software and want to use it again.

Real Time Tracking:

Using GPS for live updates on status and arrival timings, real-time monitoring makes ride-hailing and deliveries better for users. This openness builds confidence in the app’s trustworthiness, which keeps customers informed and interested throughout their service experience.

Reviews and Ratings:

A ratings and reviews system lets people provide input on service providers. This feature makes the app better and more reliable as a whole. High ratings and user reviews help create a trustworthy atmosphere, which makes it simpler for people to securely pick services.

Push Notifications:

Users may connect to the app at any time, but with push notifications, you can be sure that they won’t miss anything crucial. Push notifications are the way to let users know about crucial news or changes without having to open the app.

Vendor Profile:

The vendor profile is the most important part since it lets suppliers put their bio and services together. Different providers have different profiles and offerings. This is the part where they write down their business information.

Smart Filters

Filters may help consumers find their way around quickly and easily. This tool lets consumers speed up and make their findings more immediate. This is a feature that the app absolutely needs. Our multiservice app development service providers make sure to provide a product that gets users more involved.

Advanced Features to develop a Super App like Gojek:

In order to ensure your application stands ahead in the competition, you need to integrate some advanced features. Here are some of the advanced features you may consider including:

Personalised Dashboard using AI:

An intelligent dashboard that changes based on how often, where, and how people use it. It shows commonly used services, suggests deals, and brings up relevant material, making navigating easy and tailored to each user. This makes people more involved, speeds up tasks, and makes users happier with the software as a whole.

Smart Service Grouping:

Brings together services that go well together, like ordering coffee and arranging a ride, into one smooth flow. Users receive suggestions that save them time and savings on many services, which encourages them to use more than one service. It makes things easier, increases the value of each order, and keeps users coming back to the app ecosystem.

Loyalty Programme Across Services:

Users may earn reward points for transportation, meals, shopping, and other services, and they can use these points elsewhere in the app. There are several levels (from Silver to Platinum), daily streaks, and other benefits. It makes people more loyal, gets them to use the app more, and encourages them to use more than one service.

Voice and Chatbot Help:

Users may schedule rides, make orders, or obtain help by talking to a clever chatbot or utilising voice commands. Can work with more than one language and dialect. This makes it easier for everyone to use, makes it better for those who aren’t very tech-savvy, and cuts down on the need for manual navigating.

Features for Safety and Trust:

There are SOS buttons, shared trip monitoring with family, face recognition for drivers, and background checks for partners. These measures put user safety first and make sure the service is trustworthy, particularly for women or when booking late at night. This builds long-term confidence in the platform.

Finding Things in your Area:

Shows popular bargains, restaurants, events, and offers depending on where the user is. Brings together services that are particular to a neighbourhood, such as hairdressers, tutors, and food stores. Helps users find out what’s nearby, which encourages them to shop at local businesses and adds to the amazing app’s value as a community tool.

Marketplace for Partners:

Lets local sellers, service providers, and small businesses set up shops in the app. It helps with payments, inventory, reviews, and logistics. This creates an e-commerce ecosystem that is open to everyone, offers a wider range of products and services, and encourages people to participate in their local economy.

Smart Order Planning:

Allows customers to set up deliveries, trips, or services ahead of time, which is great for early morning rides, regular orders, or scheduled events. It makes planning ahead easier, cuts down on last-minute problems, and makes the entire user experience better.

Real Time Analytics:

Gives you personalised information about your monthly expenditure, bike distance, calories burned, or service use patterns. Includes tips on how to save money or improve your behaviours. Helps consumers make smart choices, which adds value to their app experience and promotes openness.

Gamification Elements:

Incorporates game-like features—spin wheels, leaderboards, scratch cards, and daily streak awards. Users get awards for referrals, persistent use, or attaining goals. These engaging aspects boost engagement, build habit loops, and enhance app open rates.

Modular App Experience:

Users may change the look of their app by turning on or off certain services that they use or don’t utilise. Supports a lite version for phones with less storage. This personalisation makes things easier to use, cuts down on clutter, and meets the demands of different users and phone capabilities.

Personalisation for Multiple Languages and Regions:

You can get app content, UI, and voice support in a number of regional languages. Provides promotions, deals, and cultural material that are customised to each location. It makes things more inclusive, reaches more people of all ages and backgrounds, and connects with individuals from diverse places on an emotional level.

Process to develop a Super App like Gojek

Now, let’s discuss the most important part – the process of developing a multiservice application.

1. Market Research & Feasibility Study

Analyze user pain points, competitor apps, regional demands, and existing gaps across services like mobility, payments, food, etc. Validate if a super app model fits your target market. Use surveys, focus groups, and industry data to guide feature selection, scalability potential, and long-term sustainability.

2. Define Vision & Business Model

Clearly outline the app’s purpose, target audience, and revenue streams—commissions, ads, subscriptions, or partnerships. Define your USP and how your app solves daily life problems better than separate niche apps. Choose between multi-vertical rollout or phased vertical launches depending on funding and market maturity.

3. Feature Planning & Roadmap

Break services into core (e.g., rides, food delivery) and optional (e.g., gaming, e-commerce). Prioritize MVP features and advanced functionalities. Create a development roadmap in phases, aligning with user needs, technology bandwidth, and budget. Ensure flexibility for adding modules in the future without major rework.

4. UI/UX Design & Wireframing

Design a seamless, intuitive, and visually engaging interface. Create wireframes, user journeys, and prototypes for each module—ride booking, payments, food, etc. Focus on reducing friction, ensuring consistency, and delivering accessibility across devices. Test wireframes with users to refine flow and improve usability early on.

5. Technology Stack Selection

Choose scalable, secure technologies based on the app’s complexity and projected user base. Common stack includes Flutter or React Native (frontend), Node.js or Django (backend), PostgreSQL or MongoDB (database), and AWS/GCP (cloud). Prioritize modular architecture for adding services like chat, maps, or AI without major overhaul.

6. Backend & API Architecture

Develop a robust backend to handle complex workflows—multi-service scheduling, user profiles, payments, notifications. Create APIs for each service to ensure modular communication. Use microservices architecture to isolate features like food ordering or rides, making scaling easier and preventing downtime across the whole platform.

7. Mobile App Development (iOS & Android)

Build cross-platform or native apps based on your strategy. Focus on high responsiveness, offline support, real-time tracking, and secure logins. Integrate core modules—authentication, payments, GPS, and service booking. Keep UI consistent across devices and ensure it meets performance benchmarks for loading speed and battery usage.

8. Third-Party Integrations

Integrate essential services like payment gateways (Stripe, Razorpay), maps (Google Maps, Mapbox), messaging APIs (Twilio, Firebase), analytics (Mixpanel, Firebase), and customer support tools (Zendesk, Intercom). Ensure APIs are secure, scalable, and comply with local regulations such as GDPR or data localization laws.

9. Vendor & Partner Onboarding Tools

Develop a dedicated dashboard for drivers, merchants, service providers, and vendors. Include onboarding flow, KYC, payout system, service tracking, ratings, and dispute management. Provide multilingual support and training materials. This ensures your partner ecosystem runs efficiently and is motivated to offer quality services.

10. Admin Panel Development

Build a comprehensive admin console to manage users, partners, service categories, commissions, promotions, complaints, and analytics. Enable access controls for support teams, content managers, and finance teams. Real-time monitoring and logs help resolve issues faster and ensure platform-wide consistency in service delivery.

11. Testing & QA (Functional, Security, Load)

Conduct rigorous testing across devices and modules—UI/UX, data flow, latency, GPS accuracy, payment processing, and load capacity. Include penetration testing, data encryption verification, and failure recovery scenarios. Simulate thousands of concurrent users to ensure your backend and APIs handle scale without crashes.

12. Beta Launch & User Feedback

Release the app to a small, diverse user group to identify bugs, collect usability feedback, and validate performance. Monitor real-time usage data and sentiment. Use insights to improve UX, fix bugs, and fine-tune workflows. This minimizes issues during the actual public rollout and ensures a smoother experience.

13. Full-Scale Launch & Marketing

Launch your app across targeted geographies with a strong go-to-market strategy. Use influencer marketing, referral programs, partnerships, and PR. Highlight key USPs and offer early bird discounts or bonus rewards. Continuously monitor acquisition cost, retention, and campaign performance to optimize spending and growth velocity.

14. User Support & Partner Support Systems

Set up multilingual, multi-channel support (chat, call, email) for users and service partners. Use automated responses for FAQs and escalation workflows for serious complaints. Equip support staff with detailed logs and user history. A fast and empathetic support experience boosts trust and customer retention.

15. Post-Launch Analytics & Continuous Improvement

Track KPIs like DAUs, MAUs, retention rate, churn, NPS, and average ticket size. Use insights to tweak features, fix pain points, and release new modules. Continuously update the app to introduce improvements, adapt to market shifts, and stay ahead of competitors in a rapidly evolving ecosystem.

The Technology Stack for Making a Multiservice App

To make an app that consumers can really utilise, you need to add some more technical details to it. The technology stack that our organisation employs to create your multi-service app.

·       For front end: react, angular, vue, typescript, javascript

·       For the back end: ruby on rails, python

·       Android: kotlin, java, c++, c

·       iOS: Objective C, swift, c++

·       Database platform: MongoDB, SQL, MySQL, Oracle

How Much Does It cost To Develop A Multi-Service App?

There are several aspects that affect the cost of creating an app for many services, as we spoke about before. The cost of developing a super app depends a lot on things like its features, technological stack, and platforms.

The app’s complexity: Adding more levels to the game would make it harder to reach the top. The firm that makes mobile apps has to find a balance between how complicated the software is and how much it costs.

Customisation of design is needed: The design is what makes the app attractive; users need different degrees of customisation to make it more personal for them to use and remain on the app.

Better versions of the app: The multiservice app has a lot of capabilities, and the designers and developers need to make the most of them. But this lowers the eventual cost of the product.

Offer more than one means to pay: Having more Basin payment options makes things easier mesh, If you don’t force the user to utilise just one method, they may pay using more than one method. This would make the software more expensive, however.

Rate depends on where the developers are located: depends on the developer’s research and all other factors, the cost of developing an on-demand multiservice app would be a bit more than that of a single-service app, coming in at $50,000 to $60,000.

Also, if you want to add some unique features to your multi-service app, the cost of developing it might go up to $60,000 or more.

Why Hire MyCloudPulse to Build Your Super App?

MyCloudPulse is one of the best companies for businesses that want to make a super app and get into the competitive market. Here are some reasons to think about working with us:

Knowledge of multi-service platforms

MyCloudPulse has a lot of experience making multi-service apps that work well, including ones that are based on a multi-service app like Gojek. Our staff is quite good at making sure that numerous services work together well for the user. We know what makes the mega app market different, and we provide solutions that are built to fit their needs.

Custom Solutions

We think your app should show that every company is different. We at MyCloudPulse tailor features to meet your demands and the needs of your target audience. If you need certain service categories or unique features, our team works closely together to come up with a custom solution that fits your company goals flawlessly.

Help that keeps continuing

The start of your great app is simply the beginning. We stress how important it is to keep supporting your software after it launches so that it stays useful and relevant. Our specialised support staff can help you keep up with changing user demands and market trends by aiding you with updates, bug repairs, and performance improvements.

In conclusion

In summary, producing a great app like Gojek includes numerous crucial processes, including rigors market research, including vital features, and applying sophisticated functions. By identifying your target audience and exploiting competition knowledge, you can design an application that stands out in a competitive field.

We invite you to innovate and consider these features while designing your own great app. Take advantage of the chance to build a platform that fits users’ needs and keeps them coming back.

If you’re ready to go forward with your amazing app, get in touch with MyCloudPulse for experienced help. Our team of experts is committed to guiding you through the difficult parts of app development and making sure your project is a huge success. Let’s work together to make your dream come true!