Refund Policy

Overview

At MyCloudPulse we aim to deliver top notch IT services that meet your requirements. Our team aims to deliver top-notch solutions with the best quality. But if you are not satisfied with our services we have the following refund policy.

Eligibility for Refunds

Refunds can be requested if the service delivered does not meet the terms agreed upon in the contract. You must notify us within 30 days of service delivery.

Non-Refundable Services

Some services like custom software development and consulting may not be refundable due to the nature of the work. These will be mentioned in the service agreement as we collaborate for a beneficial partnership.

Process for Requesting a Refund

To request a refund please email at [email protected] with your service details and reason for the refund. We will get back to you within 7 business days.

Refund Approval

If your refund is approved we will process it and a credit will be applied to your original payment method within 14 business days.

Partial Refunds

In some cases partial refunds may be given if only part of the service was unsatisfactory.

Contact Information

For questions regarding our refund policy, please contact us at [email protected].

Our Accolades

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Clients

Read what our clients have to say about our quality services.

Bill Holler

CEO at TraCert OU

The project remains ongoing, but the partnership has been consistently positive thanks to Cloudpulse expertise and commitment. The team strictly adheres to timelines, and internal stakeholders are particularly impressed with Cloudpulse technical knowledge and quality of deliverables.

Oksana Osipova

Product Manager at Castle Trust Bank

Cloudpulse has delivered bug-free solutions on time and within budget. The team is efficient and flexible when requirements change, communicating via virtual meetings, email, and messaging apps. Their friendliness, supportiveness, proactiveness, and knowledge are impressive. This review is an update by the client company. The original content is located below the new review.

Perdie Alder

Co-Founder & CCO at Hotbed

Working with CloudPulse was one of the best decisions we made for our business. They created an impressive website that completely matched our requirements and delivered valuable results. The team was very accommodating, and the project manager was always available for any questions. we are happy with the end result and would love to work with them again.

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